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Verizon reps keep saying different things, no internet

Verizon reps keep saying different things, no internet

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Contributor votebox
Contributor
Posts: 3
Registered: ‎02-22-2019
Message 1 of 2
(336 Views)

Hi there, folks.

I've recently came back to Verizon with triple play. Since i am coming back, I already have ONT installed and running. I bought a verizon fios gig router from ebay and Verizon sent me the TV set top box. I've hooked everything up and its all up and running. They can't seem to activate the set top box and blame my router and want me to buy router directly from them. Also they are saying they cant push the internet to me until my service tech comes... Why is that?

 

Note: Most people on the ebay page wrote that that router works fine with fios.

 

One of the reps said that since I already have everything, I can install everything myself and don't need the tech.

Another rep told me I need to wait for the tech to get the internet.

Can i even activate the set top box if router has no internet?

1 REPLY 1
Moderator Moderator
Moderator
Posts: 1,502
Registered: ‎07-06-2016
Message 2 of 2
(332 Views)
Hi votebox,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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