I moved from a house with six set top boxes of different models. Tech says I cannot install different models. Customer support says they are wrong. Tech support says they cannot install and I need all of the same models.
Worse part is, Verizon,t-mobile and other phone companies have the worse phone systems. Is hard to hear and they have poor reception. I can't think of any other industry that still uses outdated phone systems, and slow computers. I spend hours on the phone while they wait for their slow computers to respond.
Upon ordering new boxes Saturday, customer support says I won't get or be able to pick up until July 5. Ridiculous I say. Goodbye. I get a notice Monday that they're on the way and I received yesterday. Now another several hours trying to install, because they didn't remove the old serial numbers and match with the activation code.
I was on the phone another hour and a half with technician to correct. Finally, I said please see my order and correct what your coworker was supposed to do. Match the code with the boxes. I'll try try self install later.
