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Verizon security suite does not work with Windows 7

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raylock
Copper Contributor
Copper Contributor
Posts: 22
Registered: ‎07-14-2009

Verizon security suite does not work with Windows 7

Message 1 of 21
(11,933 Views)

Does anyone have any idea when this will be fixed?  I just purchased a new computer with Windows 7 and tried to download the security suite.  Tech support informed me that they do not work together at this time  I guess I have 60 days during which I can use the Norton package included on the computer on a trial basis then I will have to purchase something.  This will mean that I am paying twice since I all ready subscribed to the Verizon package and I  need it for other computers.

20 REPLIES 20
VZ_Kevin
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 97
Registered: ‎10-12-2009

Re: Verizon security suite does not work with Windows 7

Message 2 of 21
(11,928 Views)

Today RadialPoint released a beta version of VISS 9.0 that works on Windows 7. Re-download VISS from our website on your Windows 7 machine.

 

XP/Vista users will continue to get 8.0 from that site until 9.0 goes to general availability.

Kevin
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

htmsnyder
Contributor
Contributor
Posts: 2
Registered: ‎11-19-2009

Re: Verizon security suite does not work with Windows 7

Message 3 of 21
(11,838 Views)

How about a link to that version, or how do I get to it?  I just upgraded to Windows 7, and have been trying for two days to secure my computer.  When I go to Manage my extras, it just gives me the version that won't work.  Very frustrating to pay for something you can't use.  Especially since it also doesn't work on my husband's laptop (Windows Vista Basic.)  Thank you.

raylock
Copper Contributor
Copper Contributor
Posts: 22
Registered: ‎07-14-2009

Re: Verizon security suite does not work with Windows 7

Message 4 of 21
(11,806 Views)

Did your husband download using something other than Internet Explorer?  My download for my XP machine was done using Firefox, but when I tried that for my Vista machine it would not work.  Had to use Internet explorer.  Hoping someone will respond to your request for a link to the new version.

abhi_col
Bronze Contributor II
Bronze Contributor II
Posts: 147
Registered: ‎11-18-2009

Re: Verizon security suite does not work with Windows 7

Message 5 of 21
(11,779 Views)

call fios tech support and someone will install viss on windows vista basic

VZ_Kevin
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 97
Registered: ‎10-12-2009

Re: Verizon security suite does not work with Windows 7

Message 6 of 21
(11,766 Views)

It can be downloaded through "Manage My Broadband Essentials and Extras" under "My Account" on verizon.net

Kevin
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

htmsnyder
Contributor
Contributor
Posts: 2
Registered: ‎11-19-2009

Re: Verizon security suite does not work with Windows 7

Message 7 of 21
(11,758 Views)

I tried that several times.  When I click on the Access Now button, it takes me right back to my home page (Verizon Central.)  I had a link on my desktop to install the viss, but that one gave me the old version, which downloaded, started its prelim scan, then shut down.  So I tried the link through my account/broadband extras again, several times, and each time it just transfers me back to my homepage or tells me that I have an older version of Windows that is no longer supported.  I need to get this resolved somehow.  I have no anti virus on my computer while I try to fix this.  If I can't get this fixed quickly, I'll have to cancel the service and find some other program.

VZ_Kevin
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 97
Registered: ‎10-12-2009

Re: Verizon security suite does not work with Windows 7

Message 8 of 21
(11,743 Views)

So you click "Access Now" and you're redirected back to Verizon Central homepage. Hm.. that's a new one for me..

 

Is your browser crashing? Cookies allowed? ActiveX up to date + not disabled? Windows up to date?

 

Can you PM me the username you're signing into prior to going to Manage BBE&E? Thanks!

Kevin
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

VZ_Kevin
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 97
Registered: ‎10-12-2009

Re: Verizon security suite does not work with Windows 7

Message 9 of 21
(11,726 Views)

Hey htmsnyder and I just found a solution!

Log in to verizon.net and then go to this link:

 

https://www.verizon.net/ssowebapp/viss/download.jsp

Kevin
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

spacedebris
Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: Verizon security suite does not work with Windows 7

Message 10 of 21
(11,608 Views)

I just got off the phone with radialpoint trying to get the beta version installed on windows 7. They said they are having issues with it and have decided to pull the beta back off as it was causing too many issues.

 

 

 

For now, anyone that needs protection for windows 7.  You can download the free version of AVG and it is fully compatible with Windows 7 until Verizon can get theirs working with 7. Works great and its free.




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