Verizon service taking a hit w/ strike
jvmxtra
Enthusiast - Level 1

With all this going on, where are verizon's responsiblity for their existing customers?

My internet has taken a considerable amount of hit and I am not getting no where near what I am paying for (which was 25/25 and I am only getting 4 mb down).

After wasting BUNCH of time and come here and now it's getting me to download a program that will reside on my mac..

This HAS to be one of the MOST frustrating experience.

AS a consumer, what are our rights? (Other than just continue to get pummpled by these big giants)

Is this consider breech of contract??

I am suprised that people are not FREAKING out over this Verizon's lack of support and sense of responsiblity.

Am I the only one taking this approach? CLearly, this is NOT the best forum to splash these topic so I am going to copy and paste this exact post to my other forums and social network and blogging page.. This is freakinig unreal.

Re: Verizon service taking a hit w/ strike
AlphaB
Contributor - Level 1

Not that I am taking up for Verizon but...............

You gotta realize when a company goes on strike, everyone suffers including the company.  According to a newspaper article I read, upper management are now working the phones. 

"where are verizon's responsiblity for their existing customers?

My internet has taken a considerable amount of hit and I am not getting no where near what I am paying for (which was 25/25 and I am only getting 4 mb down)."

Once the strike is over (or try now), calling Verizon's tech support and/or the customer retention dept.  See what they can do for you to compensate you for the strike inconveince.  Especially if you are a "valuable customer."

You make no mention that you even contacted customer support.

"now it's getting me to download a program that will reside on my mac.."

What program?  I also have a Mac & have never been notified to download anything for a Mac!

Re: Verizon service taking a hit w/ strike
DougVZ1
Specialist - Level 1

You can use the Verizon Troubleshooter report and try to fix issues with your Internet service, as well as to schedule a repair. You can access the Troubleshooter here:  http://www.verizon.com/repair. You can also find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.

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