I had an issue with the Verizon router and was advised to return the equipment. This was within the first 30 days of the contract, so I was told I would get a full refund for the router charge. I went to the store and returned it (Have the receipt), and they ended up cancelling my account (First indication of terrible service). I had to stay on the phone all day while fixing the issue (I had to basically create a whole new account). On the old account, I paid off the bill, and was told the router equipment charge would be credited to the account. I have called multiple time to try to get this cleared (as I dont want this to impact my credit). Everytime the agent initially says you owe the amount for the equipment, which then I have to reexplain the whole story - to them saying they will make a note and this amount will be credited. I am still receiving calls to this day for this bill - this return occured in Dec 2018. I was contacted from a debt agency as well despite being told multiple times it is resolved.
I need to speak with a human to resolve this - I will be cancelling my services if I dont stop getting harrased.
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