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Verizon took a deposit and disconnected the internet and does not give any reason

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Contributor
Contributor
Posts: 1
Registered: ‎05-25-2015

Verizon took a deposit and disconnected the internet and does not give any reason

Message 1 of 3
(2,223 Views)

After a long string of verification issues and paying security deposit, i found a verizon actiontec router and set up the fios internet. The internet was active for 3 days and it was disconnected without any notice.

I have no idea about why the account is deactivated, customer support says there is no reason why it was discontinued.

The only option they give me is to sign up for a new account again which would involve verfications, security checks, deposits and activation hassles. I've already waited a month, i dont think this company deserves anymore of my patience and business.

 

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Employee Employee
Employee
Posts: 3,196
Registered: ‎04-10-2013

Re: Verizon took a deposit and disconnected the internet and does not give any reason

Message 2 of 3
(2,159 Views)

Gideon,

 

We don't like the sound of that at all!  We'll gladly look into this and work on a resolution.  Please send us a private message so that we can gather information, privately.

 

~Eva

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,943
Registered: ‎11-04-2008

Re: Verizon took a deposit and disconnected the internet and does not give any reason

Message 3 of 3
(2,115 Views)

This is a peer to peer support forum.

So you are just talking to customers.

 


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