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Verizon web pages not displaying correctly

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GaryDoug
Silver Contributor III
Silver Contributor III
Posts: 402
Registered: ‎07-07-2010

Verizon web pages not displaying correctly

Message 1 of 41
(5,334 Views)

I am having a problem displaying most of the Verizon web pages, including the forum pages. The pages look like the header icons are sustituted with text links throughout the pages, sometimes overlaying other areas. Check the attachment for two samples. this makes them very difficult to navigate. I have not noticed this on any pages other than Verizon's, but I suppose there may be some somewhere. Find it hard to believe my browser only has the problem here. It only is an issue on my desktop pc. My laptop is ok. The only changes I made just before this happened was to uninstall a runaway Verizon In-Home Agent that was in an endless loop trying to get an update. Any ideas?

Thanks

 

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ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Verizon web pages not displaying correctly

Message 6 of 41
(5,278 Views)

It's possible the uninstall deleted a file. You could always try a system restore.

View solution in original post

40 REPLIES 40
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Verizon web pages not displaying correctly

Message 2 of 41
(5,325 Views)

Are you using the same browser on your laptop as the desktop?

GaryDoug
Silver Contributor III
Silver Contributor III
Posts: 402
Registered: ‎07-07-2010

Re: Verizon web pages not displaying correctly

Message 3 of 41
(5,322 Views)

Yes they are both IE8 and both are Win7.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Verizon web pages not displaying correctly

Message 4 of 41
(5,319 Views)

Have you tried clearing the cache?

GaryDoug
Silver Contributor III
Silver Contributor III
Posts: 402
Registered: ‎07-07-2010

Re: Verizon web pages not displaying correctly

Message 5 of 41
(5,287 Views)

Yes, no change

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Verizon web pages not displaying correctly

Message 6 of 41
(5,279 Views)

It's possible the uninstall deleted a file. You could always try a system restore.

View solution in original post

UnnDunn
Silver Contributor I
Silver Contributor I
Posts: 201
Registered: ‎09-28-2010

Re: Verizon web pages not displaying correctly

Message 7 of 41
(5,263 Views)

Try adding verizon.com to your Trusted Sites zone in Internet Explorer.

 

To do so, double-click the "Internet Zone" thing down there  to bring up the Security panel, select the Trusted Sites zone and click the Sites button. Then enter "verizon.com" and click Add. You will have to uncheck the "Require server verification" box.

 

That should fix the problem.

GaryDoug
Silver Contributor III
Silver Contributor III
Posts: 402
Registered: ‎07-07-2010

Re: Verizon web pages not displaying correctly

Message 8 of 41
(5,252 Views)

That didn't work either. Thanks both for your help. I just downloaded Firefox and it works ok for me, so I'll just use it till I get IE fixed.

GaryDoug
Silver Contributor III
Silver Contributor III
Posts: 402
Registered: ‎07-07-2010

Re: Verizon web pages not displaying correctly

Message 9 of 41
(5,203 Views)

System restore to a point before installing and uninstalling Verizon In-Home Agent did the trick. Now, I will be extremely reluctant to install it ever again. Liz, you get the credit for the fix.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Verizon web pages not displaying correctly

Message 10 of 41
(5,185 Views)

Well, honesty compels me to share half that thanks with Kalin, who I hashed the issue out with and it was her suggestion. Smiley Happy

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