Verizon web pages not displaying correctly
GaryDoug
Specialist - Level 1

I am having a problem displaying most of the Verizon web pages, including the forum pages. The pages look like the header icons are sustituted with text links throughout the pages, sometimes overlaying other areas. Check the attachment for two samples. this makes them very difficult to navigate. I have not noticed this on any pages other than Verizon's, but I suppose there may be some somewhere. Find it hard to believe my browser only has the problem here. It only is an issue on my desktop pc. My laptop is ok. The only changes I made just before this happened was to uninstall a runaway Verizon In-Home Agent that was in an endless loop trying to get an update. Any ideas?

Thanks

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1 Solution

Correct answers
Re: Verizon web pages not displaying correctly
ElizabethS
Moderator Emeritus

It's possible the uninstall deleted a file. You could always try a system restore.

View solution in original post

Re: Verizon web pages not displaying correctly
ElizabethS
Moderator Emeritus

Are you using the same browser on your laptop as the desktop?

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Re: Verizon web pages not displaying correctly
GaryDoug
Specialist - Level 1

Yes they are both IE8 and both are Win7.

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Re: Verizon web pages not displaying correctly
ElizabethS
Moderator Emeritus

Have you tried clearing the cache?

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Re: Verizon web pages not displaying correctly
GaryDoug
Specialist - Level 1

Yes, no change

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Re: Verizon web pages not displaying correctly
ElizabethS
Moderator Emeritus

It's possible the uninstall deleted a file. You could always try a system restore.

Re: Verizon web pages not displaying correctly
UnnDunn
Contributor - Level 3

Try adding verizon.com to your Trusted Sites zone in Internet Explorer.

To do so, double-click the "Internet Zone" thing down there  to bring up the Security panel, select the Trusted Sites zone and click the Sites button. Then enter "verizon.com" and click Add. You will have to uncheck the "Require server verification" box.

That should fix the problem.

Re: Verizon web pages not displaying correctly
GaryDoug
Specialist - Level 1

That didn't work either. Thanks both for your help. I just downloaded Firefox and it works ok for me, so I'll just use it till I get IE fixed.

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Re: Verizon web pages not displaying correctly
GaryDoug
Specialist - Level 1

System restore to a point before installing and uninstalling Verizon In-Home Agent did the trick. Now, I will be extremely reluctant to install it ever again. Liz, you get the credit for the fix.

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Re: Verizon web pages not displaying correctly
ElizabethS
Moderator Emeritus

Well, honesty compels me to share half that thanks with Kalin, who I hashed the issue out with and it was her suggestion. Smiley Happy

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