06-19-2009 10:58 PM
(1) What speeds are available and where?
10/2 -> 15/5 (all service areas)
20/5 -> 25/15 (all service areas)
20/20 -> upgraded to 35/20 in NYC only
50/20 -> No change
(2) Will it be an automatic upgrade? Or will I need to call?
It will not be an Automatic upgrade. It will be just like last year however there may be a pricing change of $5-10 more check with your local Billing rep on for exact amounts. You can reach them through 888-553-1555 and following the billing prompts for a representative.
(3) When can I call and what should I say?
You can call on Monday and ask to be upgraded to the higher speed and rebundle.
(4) How much will the upgrade cost?
The best person to ask would be the Verizon Billing office on Monday. However if you only had internet service and are month to month the upgrade is free since that price hasn't changed. This will also be a 1 year Terms of Service agreement
(5) Can I get the upgrade if have just have an Internet+phone bundle? How about Internet+TV bundles?
you can get the upgrade if you have a bundle or not
06-20-2009 11:35 AM
06-20-2009 12:15 PM - edited 06-20-2009 12:17 PM
06-20-2009 01:33 PM - edited 06-20-2009 01:34 PM
Well last like year the update are not mandatory, however last year's upgrade are free, i dont know about this year's and i will deffinately be upgrading it will be significantly faster you get a increase in bandwidth and download speed also upload speed which is great. So you have an idea what the difference is between current speed and the update here it is.
2Mb = 250KB/s
5Mb = 625KB/s
06-20-2009 02:16 PM
After someone calls for the upgrade, could they please detail their experiences here... (ie: costs)
06-20-2009 03:16 PM - edited 06-20-2009 03:16 PM
06-20-2009 04:09 PM