I'm a new verizon customer and I have called 3 times to verizon and been given the run around like I have never seen before. I paid my bill early but had forgotten I was already enrolled in auto-pay. I spoke to 2 representatives that both assured me I would get a refund for the transaction. After the fifth day, checking my account, I had still not recieved it. So I called a third agent today and they told me the refund had never even been requested! I called several different departments and they all have been transferring me to random departments and I've been on hold for hours! I am **bleep**. From being patronized and talked to like I'm an idiot, to bouncing around from department to department, I can honestly say that this is once of the worst services I have ever experienced.
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