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Verizon won't refund my account

Verizon won't refund my account

Posts: 1
Registered: ‎12-05-2019
Message 1 of 2

I'm a new verizon customer and I have called 3 times to verizon and been given the run around like I have never seen before. I paid my bill early but had forgotten I was already enrolled in auto-pay. I spoke to 2 representatives that both assured me I would get a refund for the transaction. After the fifth day, checking my account, I had still not recieved it. So I called a third agent today and they told me the refund had never even been requested! I called several different departments and they all have been transferring me to random departments and I've been on hold for hours! I am **bleep**. From being patronized and talked to like I'm an idiot, to bouncing around from department to department, I can honestly say that this is once of the worst services I have ever experienced.

Moderator Moderator
Posts: 2,112
Registered: ‎03-10-2011
Message 2 of 2

Hi Lmnop

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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