Good Afternoon,
When I signed up for FIOS, there was a promotion to receive a VISA gift card. I received an email last night to redeem it. This morning, I went to the link to redeem thinking there would be an option to verify shipping. However, it was just accepted and sent to a processing state with expectation to receive it in next 2 weeks. The residence for my service does not receive mail, and after 2 hours of the phone with customer support this morning I was not able to resolve the issue. Is there anyway I can get this gift card shipped to the billing address on my account? Has anybody else encountered this issue with Verizon?
Thanks
Hi VisaNoMail,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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