Switch Account

WAN connect dropping after firmware upgrade of netgear router

WAN connect dropping after firmware upgrade of netgear router

Contributor darocket
Posts: 2
Registered: ‎09-24-2013
Message 1 of 1

If you buy a netgear (WNDR4500) router don't upgrade to Firmware v1.0.1.36_1.0.63:


  1. After the last update, the router would lose it's WAN connection  after ~30 minutes
  2. Release / Renew fixed WAN connection on every drop, but only temporarily 
  3. Using in AP mode causes the light to flash green/amber. As I recall, I saw a setting to enable/disable this. I left it checked.
  4. Downgrading to the previous firmware V1.0.1.20_1.0.40, has fixed the WAN connection problem.

Fios support would not offer any help with the drop wan connect issue because it's not their router. I still think their support database should have known about the netgear firmware issue and been a bit more helpful. 

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.