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WORST CUSTOMER SERVICE EVER

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Contributor
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Posts: 1
Registered: ‎04-06-2020

WORST CUSTOMER SERVICE EVER

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Verizon Fios has the worst customer service I’ve ever experienced in my life!  Signed up for fios recently with the “promo” of Disney+ Free for a year.  Still haven’t been able to redeem this offer almost 2 months later.  Have spoken to about 6 different people by this point about it.  All of whom give me a different story.  Have been promised on 2 different occasions now that a supervisor would return my call....... still waiting.  My issue was supposedly “escalated” and was supposed to be solved April 3........ still waiting.  DON’T be coerced into Fios by their deals or promotions....you won’t be able to redeem them anyhow

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Posts: 9,927
Registered: ‎03-18-2013

Re: WORST CUSTOMER SERVICE EVER

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Hi Bluemoon,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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