A tech came out today to install my gigabit service, but he said that he was told not to give me a new router. Anyway, my speeds are 100/100, not the expected 1000/1000 like other people seem to have. He installed a new ONT, but the router is still the ActionTec MI42. He said I can get gigabit speed with that router, but that router is OLD. I don't know if it supports gigabit or not.
Before I call, can someone tell me if I should have gotten a new router?
EDIT: I forgot to mention - he had a tablet with him to check my wireless connection. It was in the red. I'm thinking that wasn't good.
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04-16-2018 08:02 PM - edited 04-16-2018 08:17 PM
I can't seem to edit...
Ok, I have an Actiontec MI424-WR Rev. E and I have conflicting info. One web site says it's 10/100, another says it's 10/100/1000. Can anyone tell me if it's actually a Gigabit router? Thanks.
EDIT: the back of the unit says 10/100, so whatever web site says that the Rev E has gigabit is wrong. I need a new router.
I'm confused as to why I was told the Rev E I have would work with gigabit speeds when it clearly does not.
04-17-2018 02:57 AM - edited 04-17-2018 03:01 AM
Call 1-800-VERIZON tell them to replace your router. Tell them what you said here.
they are pretty good at replacing routers when necessary.
Sorry I forgot the spec site.
Doesnt seem to be a gigabyte router. 10/100
04-17-2018 02:44 PM
My original post is here Was I supposed to get a new router with gigabit?
I didn't want my CS story to get lost.
Ok, so here's an update.
I called V this morning and told them that the guy who did the installation said I didn't need a new router. The CS rep said "well, that's a lie". He said that I just have to take my order number to my local V store and they'll give me a modem. Great.
So I go there, and the rep at the store said that because the order was made a month ago, that they can't give me a modem. What? Even though the work was done yesterday, the order was made a month ago and orders expire in three days. That makes NO sense to me. Am I supposed to make two orders when the tech should have given me a **bleep** modem in the first place?
The store rep said I could call V and have them make an order and then they'll give me the new modem. The problem is, the CS rep I spoke to in chat said that I already had a new modem installed (WRONG) and that my service is working (YES, but at 10% speed). She didn't understand that my router is like 10 years old and I need a new one for gigabit speed. I told her at least twice that my router only supports 10/100, not 1000. She was convinced that I had a tech problem (I don't). So she puts me on with tech support who said "I see your router wasn't upgraded. We're sending you a new one".
This is the kind of customer service that annoys me because people should know what they're talking about. Hell, I'm not a Verizon employee and I know more than the CS people.
This is 2018. This level of CS should not happen anymore.
04-17-2018 02:59 PM
I told you and showed you that your router was not gigabyte.
however Verizon gives a 30 day customer satisfaction guarantee so you could always just cancel service if you are unhappy.
secondly since the install was just 3 days it is possible to get the installer back to correct the error and bring the new router with him/her.
hooefully the person you spoke with actually sent the new Quantum router and just did not shine you on to get you off the phone. There should be a confirmation email or an online account notation stating it was sent.
Hope it all works out.