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Website and App Issues when using my own router

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Posts: 2
Registered: ‎07-19-2020

Website and App Issues when using my own router

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Hi everyone,

 

Thanks in advance for your help! I am using my own router with Fios, the Internet is working fine, but I have 2 questions.

 

1. When I log into website and app, I cannot see a summary regarding my Internet(IP addresses, etc.). I got an error message "We encountered an error while processing your request. Please try again later." on the website, and 2 error messages "IPAddress And Serial Number Missing" and "There was an error getting SON status." from the app. How can I resolve this?

2. Does anyone have experience getting ipv6 to work using own router? I am using Asus RT-AC68U, which supports ipv6, but I couldn't get it to work. I am in Queens, NY, by the way.

 

Thank you!

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,547
Registered: ‎12-15-2010

Re: Website and App Issues when using my own router

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You can ignore the error in #1. It is trying to poll the Verizon router for whether or not the SON feature for Wi-Fi is enabled. With the router unplugged, it won't be able to do that. 

 

For IPv6, very few areas have IPv6 on FiOS, as they are performing a slow roll-out. Rumor on DSLReports has it that there are some issues happening in some areas that need to be resolved by a vendor or by a software upgrade which Verizon will need to do prior to IPv6 being deployed. But settings wise, set your ASUS router to use "DHCPv6-PD", Stateless Addressing, and request a prefix size of 64. When IPv6 is ready in your area, your router will receive an address from the network, and your home network will receive an IPv6 block.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,547
Registered: ‎12-15-2010

Re: Website and App Issues when using my own router

Message 2 of 4
(708 Views)

You can ignore the error in #1. It is trying to poll the Verizon router for whether or not the SON feature for Wi-Fi is enabled. With the router unplugged, it won't be able to do that. 

 

For IPv6, very few areas have IPv6 on FiOS, as they are performing a slow roll-out. Rumor on DSLReports has it that there are some issues happening in some areas that need to be resolved by a vendor or by a software upgrade which Verizon will need to do prior to IPv6 being deployed. But settings wise, set your ASUS router to use "DHCPv6-PD", Stateless Addressing, and request a prefix size of 64. When IPv6 is ready in your area, your router will receive an address from the network, and your home network will receive an IPv6 block.

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Contributor
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Posts: 2
Registered: ‎07-19-2020

Re: Website and App Issues when using my own router

Message 3 of 4
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Hi Smith,

 

Thanks for your quick reply!

 

I thought about the same thing about #1, thanks for clarifying it for me. It is just annoying with all the red errors lol.

 

I am trying to apply the settings to my router, but it seems like the options are a little different. It never allows me to identify a prefix. Anyway, I will figure it out. Thank you!

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,547
Registered: ‎12-15-2010

Re: Website and App Issues when using my own router

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ASUS routers typically default to 64 as the prefix size. You'd need a larger prefix if you run VLANs on your network to ensure you're not breaking IPv6 for Android devices (SLAAC works best with a /64).

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