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Weird Connectivity Issues

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎09-10-2009

Weird Connectivity Issues

Message 1 of 7
(7,872 Views)

I've been reading these boards since I first got FiOS installed almost a year ago (NYC) but have never had a reason to post until now.  I've been trying to resolve the following problem since last week and decided to reach out to the experts here since I have gotten nowhere with phone-support

 

Until 6 days ago, I have had virtually no problems with my Internet connection.  I have a laptop and desktop both primarily using wired connections to the internet (with occasional wireless connectivity on the laptop).  6 days ago, at round 11 AM EST, everything came to a screaching halt.  My internet connectivity was crippled with ping times of 100 ms.  Every site I was getting to was timing out...but technically I was still "connected".  Called tech support, explained that no hardware or software changes had occured on either machine (and both machines lost connectivity at the same time).  I also explained that when I logged on to a non-verizon unsecured wireless connection in my apartment building, everything was fine.  The tech wasn't particularly helpful but went ahead and sent out a new router.  Well 3 hours later, the situation resolved itself on its own.  Got the new router the next day but didn't bother installing it.  Then the last few days I noticied similar problems in the morning hours (around 11 AM again) but everything resolved in an hour or so.  During those times my internet connectivity was slow to the point that many sites timed out.  Well, today it happened again and remained that way for some time so I again tried contacting tech support.  Explained the situation from scratch and the tech on the phone tried all sorts of ONT resetting, router reseting, etc etc.  She seemed convinced that it wasn't anything local on my machines and suggested that I try swapping out the router.  I did that but to no avail.  It is the strangest thing because I can load up a page like craigslist (text only) but graphic intensive pages either time out or come down improperly formatted/laid out.  My email is there one minute and times out the next.  Just to convince myself it wasn't my laptop (I do third-party security software for work) I went to starbucks and logged on without a problem. As it stands now, a ticket has been created and network techs (?) are supposed to follow-up with me. 

 

Any ideas would be greatly appreciated. 

 

Thanks

6 REPLIES 6
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Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎08-19-2009

Re: Weird Connectivity Issues

Message 2 of 7
(7,859 Views)

Is your wireless network encrypted?  Any possibility that you have an uninvited guest on your wireless network?

 

Also, keep an eye on how often and when your WAN IP changes.  When I had DSL a while back, whenever my WAN IP would change, I would be bombarded with outside attempts to access common P2P file sharing ports - like limewire, bittorrent, etc.  It may be that you're getting the recycled WAN IP of someone who is sharing a lot of files.

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎09-10-2009

Re: Weird Connectivity Issues

Message 3 of 7
(7,856 Views)

The wireless network is configured with WEP but for what it's worth, even when I disabled wireless (and was using only wired conections) the problem persisted.  The intermittent-ness of the problem is what makes it so hard to figure out because for the majority of the day, eveything is fine (although today it has been affected for 4 hours already)

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Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: Weird Connectivity Issues

Message 4 of 7
(7,823 Views)

When the problem is occuring (doent do any good to test when everything is working OK)

 

Run a tracert to one of the websites that you are having problems getting to.

 

To run a tracert from windows. Go to start and click on run. Type in CMD. a black window will open

 

 

type in

 

tracert www.google.com   (replace google with what ever site you have)

 

and then post the results. This will give us an idea if the problem is local or internet based.




====================================================================================

Error exists between keyboard and chair.
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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎09-10-2009

Re: Weird Connectivity Issues

Message 5 of 7
(7,769 Views)

The above situation happened again (though it seemed to resolve in "only" 30 minutes this time).  Here are some tracert reports I gathered while it was going on.

 

Thanks again for your help

 

Tracing route to www.l.google.com [66.249.81.104]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     6 ms     7 ms     7 ms  L100.NYCMNY-VFTTP-134.verizon-gni.net [96.250.251.1]
  3     6 ms     7 ms     7 ms  G0-1-1934.NYCMNY-LCR-09.verizon-gni.net [130.81.109.80]
  4     9 ms     9 ms     9 ms  so-6-0-0-0.NY325-BB-RTR2.verizon-gni.net [130.81.29.236]
  5     8 ms     9 ms     9 ms  0.so-4-3-0.XL4.NYC4.ALTER.NET [152.63.10.29]
  6     9 ms     8 ms     9 ms  0.xe-7-1-0.BR2.NYC4.ALTER.NET [152.63.3.170]
  7    11 ms     9 ms     9 ms  te-7-0-0.edge2.NewYork2.level3.net [4.68.110.69]
  8    11 ms     9 ms     9 ms  vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]
  9    11 ms     9 ms    15 ms  ae-6-6.ebr4.NewYork1.Level3.net [4.69.141.21]
 10    22 ms    17 ms    14 ms  ae-81-81.csw3.NewYork1.Level3.net [4.69.134.74]
 11    10 ms     9 ms     9 ms  ae-1-69.edge1.NewYork1.Level3.net [4.68.16.14]
 12     9 ms     9 ms     9 ms  GOOGLE-INC.edge1.NewYork1.Level3.net [4.71.172.86]
 13    81 ms     8 ms     9 ms  72.14.238.232
 14    31 ms    19 ms     9 ms  209.85.241.146
 15    10 ms     9 ms     9 ms  bx-in-f104.google.com [66.249.81.104]

Trace complete.


Tracing route to vrzn.lithium.com [208.74.204.208]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     7 ms     7 ms     6 ms  L100.NYCMNY-VFTTP-134.verizon-gni.net [96.250.251.1]
  3     8 ms     6 ms     6 ms  G0-1-1934.NYCMNY-LCR-09.verizon-gni.net [130.81.109.80]
  4     9 ms     9 ms     9 ms  so-6-0-0-0.NY325-BB-RTR2.verizon-gni.net [130.81.29.236]
  5    15 ms     9 ms     9 ms  so-7-0-0-0.NY111-PEER-RTR1-re1.verizon-gni.net [130.81.17.131]
  6     9 ms    12 ms    11 ms  po2-0.core01.jfk05.atlas.cogentco.com [154.54.11.45]
  7    10 ms     9 ms     8 ms  te4-1.ccr02.jfk05.atlas.cogentco.com [154.54.24.33]
  8    14 ms     9 ms     9 ms  te8-4.ccr02.jfk02.atlas.cogentco.com [154.54.6.45]
  9    40 ms    36 ms    37 ms  te1-8.ccr02.ord01.atlas.cogentco.com [154.54.29.149]
 10    60 ms    59 ms    59 ms  te4-3.ccr02.mci01.atlas.cogentco.com [154.54.6.201]
 11    88 ms    87 ms    86 ms  te2-4.ccr02.sfo01.atlas.cogentco.com [154.54.24.109]
 12    87 ms    86 ms    87 ms  te7-4.ccr02.sjc01.atlas.cogentco.com [154.54.2.126]
 13    87 ms    86 ms    87 ms  te3-3.mpd01.sjc06.atlas.cogentco.com [154.54.7.102]
 14    89 ms    89 ms    89 ms  lithium-tech.demarc.cogentco.com [38.104.134.3]
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.

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Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: Weird Connectivity Issues

Message 6 of 7
(7,717 Views)

It looks like the problem is a timeout on cogentco.com network and that would be something that would not involve the Verizon network. You would need to provide that trace route to the owner of the website you are trying to reach. Tell them you are having access issues and provide the information. lithium-tech.demarc.cogentco.com is on their network and seems to have issues.

 

Strange http://vrzn.lithium.com/ takes me to the verizon forums. Looks like a redirect issue and I don't know why you are going though that network to the Verizon forums.

 

Lithium is the provider for forums software from what I can determine. Please try the proper link to the Verizon forums site. You should not be required to route through lithium to access the site.

http://forums.verizon.com/

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎09-10-2009

Re: Weird Connectivity Issues

Message 7 of 7
(7,709 Views)

The two tracert reports are just samples. The delays are universal. Some sites can load in a web browser but most get timed out.  the second tracert report is the report for "tracert forums.verizon.com".

 

As an update, we tried a laptop not loaded with third party software and experienced the same delays during one of these "outages".  Techs came to the house today and were pretty stumped.  Of course everything was workign perfectly when they were here.  After an explanation of what was going on, they checked the hardware and did notice that one of the coax cables plugged into the splitter had and that was less than ideal (something about the plastic being too high?). They replaced it but were not convinced that was the issue.  The thing that is throwing everyone for a loop is the fact that I am the net for 16+ hours a day and the issues occur once a day and resolve spontantously.  The router lights are always green. What sort of hardware issue would act up only once a day?  Any setting on the router (I am using a new router so everything is default) that would lead to such an issue.  I know, I'm grasping at straws....

 

Thanks

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