I have had a Westell 9100em for about a year - (model no A90-9100EM15-10, firmware version 1.02.00.04),
Every so often, the router crashes and loses all configuration information. In addition, all log entries are wiped out except for a number of entries that read December 31, 2002. This usually happens when I am away and most dependent on having access to my network.
UPNP is disabled. I am using WPA/WPA2 security on the wireless. I have static mac addresses that are working fine when the router is up and my connection is coax.
More recently I have discovered that one thing that can cause it to crash is trying to access the wireless from a MAC laptop. Even if a machine is not authorized to access the wireless, I don't think it should be crashing the router,
Verizon replaced the router a couple months into this and it seemed to go away for awhile, but maybe I was just lucky and no MAC users were trying to access my wireless. It seems like a firmware issue and I see similar symptoms reported but only the one solution - turning off UPNP - which didn't help in my case. As near as I can tell, the firmware version I have is the latest. Any ideas anyone?
Thanks in advance!
P.S. I also tried using a different wireless router configured as an access point, turning off the Westell wireless, but it still happens and can still be triggered by trying to access from a MAC laptop.
This is a problem with verizons equipment i have the same issues. I recently was contacted by someone at verizon who is contacting the distributors of these routers. Hopefully they get the problems fixed.
The new firmware is out now for the Westell 9100em. After using it for sometime now I still notice the same issues with disconnects. I wish they would change us all the the new Actiontec Rev. G's.
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