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What is up with the service at Verizon???

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mike4128
Contributor
Contributor
Posts: 1
Registered: ‎01-04-2013

What is up with the service at Verizon???

Message 1 of 3
(610 Views)

I have been on the phone twice today and waited 45 minutes for someone to answer but no such luck.  Instead of getting a repair I think I will disconnect my service since my contract is up. Wake up Verizon!!     People will not stay with you with your current service levels.

2 REPLIES 2
David42
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎12-15-2009

Re: What is up with the service at Verizon???

Message 2 of 3
(586 Views)

I absolutely agree. I just had to listen to 4 minutes of menu and them be told I am in a queue. After another five minutes I gave up. I tried live chat. I was 37th in line. The "e-mail me" selection on the website does not work. My contract is up in August and unless there is a significant improvement they can kiss me good by. Horrible customer service.

topdog
Silver Contributor IV
Silver Contributor IV
Posts: 588
Registered: ‎12-22-2009

Re: What is up with the service at Verizon???

Message 3 of 3
(522 Views)

Good Luck!!! We left Comcast for Verizon and now know that both have their problems.  I have taken the attitude that I would rather fight than switch.  But, in reality, I am usually very nice to the support people and eventually I get  the help I need.

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