What is up with the service at Verizon???
mike4128
Newbie

I have been on the phone twice today and waited 45 minutes for someone to answer but no such luck.  Instead of getting a repair I think I will disconnect my service since my contract is up. Wake up Verizon!!     People will not stay with you with your current service levels.

0 Likes
Re: What is up with the service at Verizon???
David42
Newbie

I absolutely agree. I just had to listen to 4 minutes of menu and them be told I am in a queue. After another five minutes I gave up. I tried live chat. I was 37th in line. The "e-mail me" selection on the website does not work. My contract is up in August and unless there is a significant improvement they can kiss me good by. Horrible customer service.

0 Likes
Re: What is up with the service at Verizon???
topdog
Specialist - Level 2

Good Luck!!! We left Comcast for Verizon and now know that both have their problems.  I have taken the attitude that I would rather fight than switch.  But, in reality, I am usually very nice to the support people and eventually I get  the help I need.

0 Likes