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02-03-2009 10:30 AM
I just set up a Verizon Fios account and installation is on Thursday. The salesman and 2 emails and a postcard have told me to go to verizon.net/whatsnext to "confirm your order and prepare for installation". Also, I will be "automatically registered for a chance to win $1000 in the "What's Next to Win" Sweepstakes".
I can't log in!
I have tried everything - including calling verizon's FIOS number 888-553-1555 - answered endless recorded messages - requested a "representative" - waited on hold - finally get someone live - tell them my problem - they transfer me to someone else - I wait on hold - someone answers - I get disconnected. I call back - answer a gazillion recorded questions - wait on hold - get a live person - they can't help me - transfer me to someone else - I wait on hold - they finally answer - tell me they can't help me - give me another numver altogether - 800-567-6789 - I call that number - steaming mad at this point. No one there can help me. Finally get someone in technical support who wants to so a "shared screen" thing where he's on my computer remotely and can see what I am seeing. I say NO - I don't have time at this point.
Is anyone else experiencing this?
02-03-2009 10:44 AM - edited 02-03-2009 10:44 AM