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What's With The New Terms Of Service Change Re: Retiring equipment? We will have to pay for !

What's With The New Terms Of Service Change Re: Retiring equipment? We will have to pay for !

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Bronze Contributor I
Bronze Contributor I
Posts: 107
Registered: ‎01-12-2012

I'm a Senior on a fixed income now I have to Stress/Worry about my Internet Router going on me I have model MI424WR, which is on the retirement list. Why Is It The Customer will have to pay for New Router and Verizon no longer replaces it free?

Your company is killing us Seniors, Disabled on a Fixed Income.

Come On Verizon, Have A Heart!

Customers read your new TV Annual Notice which has the information listed on last page under Your Terms Of Service Have Changed. This is on your November Billing Statement.

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Gold Contributor VII
Gold Contributor VII
Posts: 4,609
Registered: ‎10-18-2016

@Tiara wrote:

I'm a Senior on a fixed income now I have to Stress/Worry about my Internet Router going on me I have model MI424WR, which is on the retirement list. Why Is It The Customer will have to pay for New Router and Verizon no longer replaces it free?

Your company is killing us Seniors, Disabled on a Fixed Income.

Come On Verizon, Have A Heart!

Customers read your new TV Annual Notice which has the information listed on last page under Your Terms Of Service Have Changed. This is on your November Billing Statement.


The retired routers are still usable but now carry a monthly use fee. A bummer I agree. Over at http://www.dslreports.com there is a Verizon forum direct.

if you politely tell them your story the Verizon reps over there may give you a new router or refurbished router. They might even be able to knock off the fee if they get you a new router. 

 

https://www.dslreports.com/forum/vzdirect

 

Try the above link.

 

good luck

 

 

 

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