What should I do if my new equipment was lost during shipping?
ZDJ
Newbie
I transferred my service to my new . They told me to return my old equipment and will send me a new set. They sent me a empty box to return my old equipment, but I haven't receive my new equipment yet. It has been a week. I called them to see what the status of my order. They told me it had been delivered on December 1st. I didn't receive my new equipment. It was lost neither by UPS or front desk. There is no way I could track the lost was whose responsibility. I had no idea what's going to be next. Will I be charge for the lost equipment? Should I ask for a new set of equipment? Or should I purchase a new equipment online?
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Re: What should I do if my new equipment was lost during shipping?
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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