Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

When disconnecting the battery in BBU

Reply
2017bolta
Contributor
Contributor
Posts: 2
Registered: ‎12-02-2017

When disconnecting the battery in BBU

Message 1 of 5
(1,403 Views)

I only have Fios Internet, and no landline so I don't want the battery connected in the BBU.  I understand BBU needs to stay plugged into the wall outlet to provide the power to ONT.  When I disconnect the battery in BBU, the red light for Replace Battery comes on on the BBU.  Is this normal?  Is it safe to have the BBU plugged into the wall outlet and keep using the Internet with this Replace Battery red light on?

4 REPLIES 4
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: When disconnecting the battery in BBU

Message 2 of 5
(1,374 Views)

https://www.verizon.com/support/consumer/battery-backup/backup-unit

 

Verizon has a how to see link above. You can remove the battery completely and the power cord still supplies power to the ont.

in the newer power reserve units the use is via an on off switch, or customers can just remove the d cell batteries completely.

 

2017bolta
Contributor
Contributor
Posts: 2
Registered: ‎12-02-2017

Re: When disconnecting the battery in BBU

Message 3 of 5
(1,348 Views)

I followed the steps at https://www.verizon.com/support/consumer/battery-backup/backup-unit and removed the battery completely which is down to step 4, and since I'm not installing a new battery, I proceeded to steps 8 as instructed, and plugged BBU back into the wall outlet, and Replace Battery red light still comes on.   So I'm not sure if this is normal or ok.   I reconnected the battery and System Status green light is back on.  BBU is about 5 years old.   Am I just stuck with keep the battery in the BBU in spite of not having landline voice service?  Can anyone advise?

JustinG
Silver Contributor V
Silver Contributor V
Posts: 404
Registered: ‎07-29-2015

Re: When disconnecting the battery in BBU

Message 4 of 5
(1,313 Views)

The red indicatior is just a warning light, and shouldn't impact the performance.

 

You can safely ignore this light.

jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: When disconnecting the battery in BBU

Message 5 of 5
(1,292 Views)

@2017bolta wrote:

I followed the steps at https://www.verizon.com/support/consumer/battery-backup/backup-unit and removed the battery completely which is down to step 4, and since I'm not installing a new battery, I proceeded to steps 8 as instructed, and plugged BBU back into the wall outlet, and Replace Battery red light still comes on.   So I'm not sure if this is normal or ok.   I reconnected the battery and System Status green light is back on.  BBU is about 5 years old.   Am I just stuck with keep the battery in the BBU in spite of not having landline voice service?  Can anyone advise?


Just do as I said. Don’t worry about lights. If the color bothers you, just put black electrical tape over it. It will not affect your internet only service. 😀

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title