Whenever the phone rings, the internet connection is lost?? help!

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎12-25-2009

Whenever the phone rings, the internet connection is lost?? help!

Message 1 of 3
(7,799 Views)

I have Verizon Fios High Speed intenet service and connect wirelessly through either a Gateway,  IBM or MAC laptop. If the phone rings while I'm online, the internet service goes down while on the IBM or the Gateway; the MAC is never  disconnected. What could be wrong?

Very irritating.

2 REPLIES 2
Highlighted
Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: Whenever the phone rings, the internet connection is lost?? help!

Message 2 of 3
(7,758 Views)

That means you have cordless phones, and those cordless phones are on 2.4Ghz. Which is the same frequency as the wireless internet.

 

The only permeate solution is to replace the phones with a different frequency.

 

However some have had luck by changing the wireless channel on the internet to channel 11. This is NOT a solution but it can help reduce the problem. You log into the router (192.168.1.1  username = admin  password = password or password1) go to the wireless settings, click on "basic settings" and change the channel from "auto" to channel 11  and click save at the bottom. This does not solve the underlying problem of having two devices on the same frequency but it can get them onto different channels so that the interference is reduced. But it is not eliminated altogether.




====================================================================================

Error exists between keyboard and chair.
Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008

Re: Whenever the phone rings, the internet connection is lost?? help!

Message 3 of 3
(7,750 Views)

Spacedebris is right about the cordless phone probably being the cause. However, my experience is that changing to Channel 1 worked best. I tried 11, didn't help in my house, but channel 1 did. So I suggest you try 11, maybe then 1, then others, and hopefully you will find one that helps. And at least for me, I have never ever had a loss of wireless connection using Channel 1 when the cordless phone is in use, and the wireless phone base is about 3 feet from my wireless router (with two remote wireless phones using that base, and my wife is on the phone a LOT!).

 

Basically, just don't give up if one channel doesn't work, try them all, 1 - 11. But if none work, then a change to a non-2.4GHz phone is probably the only solution.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.