Customers With Disabilities
quick menu

Whenever the phone rings, the internet connection is lost?? help!

Whenever the phone rings, the internet connection is lost?? help!

Device: laptop
Plan: Fios Internet/ phone
Location: NJ
Message 1 of 3

I have Verizon Fios High Speed intenet service and connect wirelessly through either a Gateway,  IBM or MAC laptop. If the phone rings while I'm online, the internet service goes down while on the IBM or the Gateway; the MAC is never  disconnected. What could be wrong?

Very irritating.

Gold Contributor I
Message 2 of 3

That means you have cordless phones, and those cordless phones are on 2.4Ghz. Which is the same frequency as the wireless internet.


The only permeate solution is to replace the phones with a different frequency.


However some have had luck by changing the wireless channel on the internet to channel 11. This is NOT a solution but it can help reduce the problem. You log into the router (  username = admin  password = password or password1) go to the wireless settings, click on "basic settings" and change the channel from "auto" to channel 11  and click save at the bottom. This does not solve the underlying problem of having two devices on the same frequency but it can get them onto different channels so that the interference is reduced. But it is not eliminated altogether.


Error exists between keyboard and chair.
Platinum Contributor I
Platinum Contributor I
Message 3 of 3

Spacedebris is right about the cordless phone probably being the cause. However, my experience is that changing to Channel 1 worked best. I tried 11, didn't help in my house, but channel 1 did. So I suggest you try 11, maybe then 1, then others, and hopefully you will find one that helps. And at least for me, I have never ever had a loss of wireless connection using Channel 1 when the cordless phone is in use, and the wireless phone base is about 3 feet from my wireless router (with two remote wireless phones using that base, and my wife is on the phone a LOT!).


Basically, just don't give up if one channel doesn't work, try them all, 1 - 11. But if none work, then a change to a non-2.4GHz phone is probably the only solution.


Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

My Rewards+
Start earning points Enrolling in My Rewards+ is quick, free and easy

Refer A Friend
Refer friends to the Verizon Fios Family, and earn 10,000 My Rewards+ points
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services
  • Apps


Watch Fios