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Where to report dangling Fios equipment on utility pole?
mchytil
Enthusiast - Level 2
‎11-03-2020 03:14 PM

Where do I report this?  I traced my Fios fiber optic cable to the same bundle of cables attached to this cylinder on a utility pole near the end of my driveway.  I suspect that a recent windstorm broke a harness that held the cylinder parallel to the cable above it.  My Fios is working fine so this is not an emergency but I do not think the cylinder should be hanging like this.  I live in suburban Boston, MA and can imagine lots of extra stress being put on the attached cable, especially during  windstorms or ice storms.

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Re: Where to report dangling Fios equipment on utility pole?
LawrenceC
Moderator Emeritus
‎11-03-2020 04:01 PM

Hi mchytil,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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