×

Switch Account

Who do I call for mysite.verizon.net support!!!

Who do I call for mysite.verizon.net support!!!

Reply
Copper Contributor lsirbuly
Copper Contributor
Posts: 6
Registered: ‎10-21-2010
Message 1 of 5
(4,643 Views)

NO ONE at Verizon can help me.  I can not access my website now that I am using a MAC.

Has anyone used mysite.verizon.net with a MAC and it worked????

 

Where is the TECH support for mysite.verizon.net?????

Thanks, Linda

4 REPLIES 4
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009
Message 2 of 5
(4,589 Views)
there is NO over the phone support for mysite.verizon.net its' all web chat tech support. so click the chat support on the top of the page or go to the contact us section of this website to open a chat session with an agent.
Highlighted
Copper Contributor VZ_Dwayzo
Copper Contributor
Posts: 16
Registered: ‎10-23-2010
Message 3 of 5
(4,512 Views)

 Like the previous post said, there is pretty much no support for mysite.verizon.net thru the phone. Some agents are willing to trouble shoot this issue, but not many as it’s not really part of support boundaries.  BUT... What is the issue that you are having? Logging into your FTP? Or accessing the file up loader from the site? (Assuming it still works this way) A little more info is needed here.

 

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 4 of 5
(4,506 Views)

 


@VZ_Dwayzo wrote:

 Like the previous post said, there is pretty much no support for mysite.verizon.net thru the phone. Some agents are willing to trouble shoot this issue, but not many as it’s not really part of support boundaries.  BUT... What is the issue that you are having? Logging into your FTP? Or accessing the file up loader from the site? (Assuming it still works this way) A little more info is needed here.

 


 

She has another thread here detailing her issues:

 

http://forums.verizon.com/t5/FiOS-Internet/quot-Build-your-on-website-quot-info-for-Macs/td-p/242264

 

For some reason she decided to create another thread.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.8, Build 02.54
Keller, TX 76248

Contributor RogerR
Contributor
Posts: 2
Registered: ‎07-08-2011
Message 5 of 5
(2,374 Views)

I have spend 2 weeks, many hours and talked to 25 Verizon people trying to change the service on my primary  my.site.verizon.net account from Basic to Advanced.  None of the live chats have worked, most people don't have any idea what I am talking about and they all referr me to someone else who will help me.  Billing, FiOS tech support, customer service, the e center, sales and no one knows.  I can't even access my primary account.  I can only access my sub accounts.  Any ideas?

RogerR

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.