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Are you testing with an ethernet cable plugged from the Verizon router to your computer when you get those speeds?
but still shows 5 mbps speed.
What speed plan is it showing on your bill?
50 Mbps plan
@Telcoguru wrote:What speed plan is it showing on your bill?
You can try rebooting your ONT and router to see if that helps otherwise a service call to Verizon for a field tech visit is in order.