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Why am I being billed twice what my contract says?

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Contributor
Contributor
Posts: 3
Registered: ‎10-23-2017

Why am I being billed twice what my contract says?

Message 1 of 2
(934 Views)

I initated a new contract on 19 September at a rate of 59.99.  I am still being billed 84.99 per month.

 

I have called customer service twice, and they said my order "didn't go through" and did another order for me.

 

Nothing happened.

 

Now I have three orders outstanding and Verizon is still charging me 84.99.  Who do I have to talk to if I want something done?

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Moderator Moderator
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Posts: 1,869
Registered: ‎07-06-2016

Re: Why am I being billed twice what my contract says?

Message 2 of 2
(913 Views)

Hi corprog,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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