Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Why can't Verizon fix its own errors

Posts: 2
Registered: ‎07-28-2014

Why can't Verizon fix its own errors

Message 1 of 3

Very simple problem. I have an IMAC and am paying for McAfee internet security. It is beyond Verizons ability to install this product to my computer because they have an erroneous "order pending" for several months. They can't seem to cancel the false order pending which somehow prevents my downloading the security package. I have spoke with a half dozen supervisors and agents, they still can't fix their own system.{edited for privacy}


The insult is added by promises to call back at specific times. ALL of which were not honored. 


Four different supervisors looked at this case and all were unable to fix it. Requests to speak with a supervisors' supervisor were denied. 


You would very hard pressed to find less competent customer service. 

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Why can't Verizon fix its own errors

Message 2 of 3

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Posts: 3,207
Registered: ‎04-10-2013

Re: Why can't Verizon fix its own errors

Message 3 of 3

Since we have not heard back from you, we are now closing out your private support case. If you have any additional questions please feel free to create a new post on your original thread.


How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title