Why can't Verizon fix its own errors
Awful_Service
Newbie

Very simple problem. I have an IMAC and am paying for McAfee internet security. It is beyond Verizons ability to install this product to my computer because they have an erroneous "order pending" for several months. They can't seem to cancel the false order pending which somehow prevents my downloading the security package. I have spoke with a half dozen supervisors and agents, they still can't fix their own system.{edited for privacy}

The insult is added by promises to call back at specific times. ALL of which were not honored. 

Four different supervisors looked at this case and all were unable to fix it. Requests to speak with a supervisors' supervisor were denied. 

You would very hard pressed to find less competent customer service. 

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Re: Why can't Verizon fix its own errors
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Re: Why can't Verizon fix its own errors
Verizon_Support
Customer Service Rep

Since we have not heard back from you, we are now closing out your private support case. If you have any additional questions please feel free to create a new post on your original thread.

-Amanda_M

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