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Why can't verizon give me internet while i wait

Why can't verizon give me internet while i wait

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Contributor
Posts: 3
Registered: ‎02-22-2019
Message 1 of 2
(425 Views)

Hello there.

 

I have an ONT at home because i was previosly a customer. I signed up for the triple play service now and currently waiting on the settop box to be shipped. They are letting me install everything myself. I was wondering, since i already have an ONT, why can't they give me internet while i wait? 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,771
Registered: ‎11-04-2008
Message 2 of 2
(353 Views)

I would assume they have the service activation date for all services at once for billing purposes.

Have you contacted support to see if they can do anything?

1800Verizon or twitter @verizonsupport


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