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Why do I have to pay Early Termination Fee?

Why do I have to pay Early Termination Fee?

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Contributor Orlando168
Contributor
Posts: 3
Registered: ‎05-06-2015
Message 1 of 9
(3,208 Views)

I currently have FIOS 50/50 (on a 2 year contract) which I'm very happy with but I am moving to an area which does not offer FIOS, they only offer lousy DSL high speed internet at (1Mbps).

I was just told by a Verizon rep via chat that I will have to pay $7.50 for each month remaining on my contract which is almost 16 months. My only other option is to sign up for Verizon phone at $11.50/month to avoid the Early Termination fee.

This is unacceptable!

 

It's not my fault you don't have FIOS at my new place. If FIOS was available I would gladly continue my service.

I hope there's a Verizon rep reading this who can remedy this situation.

 

Also, the rep on chat was very pushy trying to force me to sign up for a landline immediately. I told her a few times I would come back to this after I bring it to the attention of a Verizon rep.

 

8 REPLIES 8
Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,796
Registered: ‎08-06-2008
Message 2 of 9
(3,178 Views)

When you signed up for Verizon you accepted the terms of service. The ETF only applies to you current service address so if you move you break the contract and owe an ETF based on how many months are left in your contract.

Contributor Orlando168
Contributor
Posts: 3
Registered: ‎05-06-2015
Message 3 of 9
(3,161 Views)

thanks Telcoguru,, where do I find the TOS document?

Contributor Orlando168
Contributor
Posts: 3
Registered: ‎05-06-2015
Message 4 of 9
(3,117 Views)

This is really bad business from Verizon

Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,796
Registered: ‎08-06-2008
Message 5 of 9
(3,105 Views)

You can find the TOS on the following page. http://www.verizon.com/about/terms/

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 6 of 9
(3,085 Views)

@Orlando168 wrote:

This is really bad business from Verizon


Just about every cable provider does the same thing.

So do most contract cell phone providers when you get the discount on your phone.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Silver Contributor II
Silver Contributor II
Posts: 628
Registered: ‎06-06-2014
Message 7 of 9
(3,054 Views)

CRob said it well.

When you sign up for a 2 year promo offer you are getting a subsidized rate sometimes with a bonus such as the $300 pre paid card. If you can't meet those terms then they basically want money back for the remaining time for offering you a discount.

 

As far as finding the tos, if you go into your account under myverizon then myservices you should see your contract term with a link to the terms there. If not you can find them here: http://www.verizon.com/about/terms/

 

Upon singing up they should have provided you with a copy of the terms or if ordered online the terms were shown and had to be agreed to.

The only possible way I know of where an etf can be waived is if someone who is in the military is deployed.

 

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Contributor jimijf
Contributor
Posts: 3
Registered: ‎03-26-2019
Message 8 of 9
(573 Views)

WRONG! You are heartless and incorrect. IF FIOS is NOT available, per the agreement you are NOT charged the ETF since it is beyond your control. It is right in the TOS!!!

Moderator Moderator
Moderator
Posts: 8,879
Registered: ‎03-18-2013
Message 9 of 9
(569 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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