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Why does Verizon Charge both a Tech install fee and an installation fee when you first get service?

Why does Verizon Charge both a Tech install fee and an installation fee when you first get service?

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Contributor Cwr132
Contributor
Posts: 1
Registered: ‎02-28-2019
 
Why does Verizon Charge both a Tech install fee and an installation fee when you first get service?  Isn’t that the same thing? 2 charges of $99 right of the bat is absurd and leaves a bad taste in one’s mouth. I have been a loyal customer and recently moved and had to pay these fees.  I was able to get the installation fee waived but Has anyone had both of these fee’s waived?  
1 REPLY 1
Gold Contributor VII
Gold Contributor VII
Posts: 4,611
Registered: ‎10-18-2016

That would be pure “greed” if done on purpose.

however I would hazard a guess it was a double bill in error.

the $99 fee is normally waived if you set the install up yourself via online.

however once you speak or chat with any Verizon rep, you will get dinged. 

 

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