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Why does remote e-mail forget userid when told to remember

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Davejesc
Contributor
Contributor
Posts: 2
Registered: ‎02-22-2015

Why does remote e-mail forget userid when told to remember

Message 1 of 2
(657 Views)
I am NOT clearing my browser cache or info.
I sign on to webmail and check "remember me" up front.
I do stuff and go away for an hour or so.
When I try to refresh my webmail screen, it tells me my session has expired even though I explicitly checked the remember me button.
Further, it now asks additional questions before restoring my session and logging in.
I have not cleared my cache or internet info.
I am only using the verizon webmail web site.
If Verizon has no further intention to honor the "remember me" button, why offer it?
Also, why am I now considered a wireless, disposable link via iPad, when I was not before?
This is annoying.
I should not need to completely re log in if I have told you to remember my credentials.
I should not be required to go through a 3rd tier of authentication each log in.
Is Verizon modeling their service after the wizards at Comcast?
Thanks.
1 REPLY 1
LawrenceC
Moderator Moderator
Moderator
Posts: 10,689
Registered: ‎03-18-2013

Re: Why does remote e-mail forget userid when told to remember

Message 2 of 2
(638 Views)

Hi Davejesc,

 

Please see the official announcement concerning this issue here:

 

http://forums.verizon.com/t5/Verizon-net-Email/VZW-URL-coming-up-on-the-VZT-Sign-In-Page-and-the-Ema...

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