Why the bill I got is different with my order??

[liwensi]

I ordered Verizon Fios Double Freedom

phone plan:  versizon freedom essentials  $49.99
Fios internet plan: Fios up to 20Mbps/5mbps $52.99
versizon fios double freedom saving     -$42.99
total :  $ 59.99

special offer: Get $25.00 off total monthly price shown below months 1-3 and 5.00 off months 4-12

But Fios Double Freedom is 79.99$$ in the bill.      I called custom service, but they can't figure it out.........What should I do?

[CharlesH]

Have you added in the cable boxes and what not?  I would call back, if the agent cannot help you, ask them to consult their internal help desk for assistance.

[liwensi]

Yes, they add fios to cable box.  Does this increase the price?

I can't call.  I am working, I have spent the whole morning today......... Maybe I need got to local store.

[CharlesH]

Excuse my last post, I just noticed that you do not have Video service with us according to your original post...some of use blast through some of these forum posts too fast...

In this case, I have no idea why your bill is that high.  One thing to do is call the verizon store before going there, not all of the stores can assist with fixing a FiOS bill.