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Wi-Fi Connect won't work with Windows 7 64 bit. HELP!!!

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AK1124
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Contributor
Posts: 3
Registered: ‎05-21-2011

Wi-Fi Connect won't work with Windows 7 64 bit. HELP!!!

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I upgraded my laptop which came with Vista 32 bit (Sony VGN-FZ340E) to Windows 7 64 bit Ultimate. This was a "clean" install, there is nothing left of the old OS. On Vista, Wi-Fi Connect would always run in the background and when I get in range of a Verizon hotspot (like Starbucks or a Hotel), it would say it found it and connect. With 64 bit Windows 7 installed, nothing happens at Starbucks. It seems to be running, but nothing happens, no messages or anything. Even at home when connected to my OWN Wi-Fi I can't even use the Update Hotspot feature. It asks to log in, I log in and it coems back after saying updating hot spots in about 1 min with a update failed message (check name, password or Internet connectivity).

 

Has anyone gotten Wi-Fi Connect to work on Windows 7? How did you do it? It seems to install just fine.

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lou61166
Bronze Contributor I
Bronze Contributor I
Posts: 66
Registered: ‎01-04-2011

Re: Wi-Fi Connect won't work with Windows 7 64 bit. HELP!!!

Message 2 of 7
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Did you check the drivers,is it possible that sony does not supply drivers for this version of 7 on your model.

tns
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Posts: 1,759
Registered: ‎05-22-2010

Re: Wi-Fi Connect won't work with Windows 7 64 bit. HELP!!!

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To answer your last question.  Yes it works witn windows 7 64 bit at least on most machines running it.

 

Is your wireless connection working to other access points?

AK1124
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Posts: 3
Registered: ‎05-21-2011

Re: Wi-Fi Connect won't work with Windows 7 64 bit. HELP!!!

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This is not a Sony issue, it is a Verizon problem. I'm talking about the Verizon PROGRAM "Wi-Fi Connect"

AK1124
Contributor
Contributor
Posts: 3
Registered: ‎05-21-2011

Re: Wi-Fi Connect won't work with Windows 7 64 bit. HELP!!!

Message 5 of 7
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Is your wireless connection working to other access points?

 

Yes, My WIFI works fine. It's only the Verizon program "Wi-Fi Connect" that does work. It says it's scanning for networks, but it never comes up and says Verizon WiFi found.

 

Also, when I am connected to a wi-fi network via Windows, if I click on update Wi-Fi hotspots in Wi-Fi connect, it fails.

 

It was working fine on this laptop with 32 bit Windows Vista,

Hubrisnxs
Platinum Contributor III
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Posts: 5,881
Registered: ‎07-22-2009

Re: Wi-Fi Connect won't work with Windows 7 64 bit. HELP!!!

Message 6 of 7
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How do I know if my laptop or netbook is compatible with Verizon Wi-Fi?Verizon Wi-Fi is compatible with



    • The 32-bit or 64-bit version of Windows Vista



  • The 32-bit or 64-bit version of Windows 7

 

So having established that it works fine on win 7 64 bit, have you tried disabling any firewalls -  firewalls can block connections

like that.    

 

 

Also try to use some of the info here, What if I have trouble connecting? and Additional troubleshooting information is available in the Wi-Fi Connect User Guide .

 

 

BMG4ME
Copper Contributor
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Posts: 13
Registered: ‎09-08-2011

Re: Wi-Fi Connect won't work with Windows 7 64 bit. HELP!!!

Message 7 of 7
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I have the same issue - I have it installed on my Windows 7 64-bit machine and although it is running, it doesn't work.  I am sitting here in Starbucks, which has a Verizon Wifi hotspot (actually Boingo - which is what Verizon Wi-Fi uses) and the "Connect" box does not appear.  I had the same issue at an airport recently.  It's one of the worse pieces of software I have had the misfortune to use.  When it fails to connect, it causes the Wifi connection to drop (incompatibility with Lenovo Access Connections, maybe).  I don't think that Verizon understands the meaning of "QA" and "Software Testing".

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