Re: WiFi on Channel 11 router freeze
maestro2
Contributor - Level 1

And now I am billed for unreturned router, that was actually returned two months ago.

Where am I supposed to find the tracking number for the package I shipped back to Verizon two months ago to prove I returned the router???

What a mess...

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Re: WiFi on Channel 11 router freeze
LawrenceC
Moderator Emeritus

Hi maestro,

Have you contacted Verizon support about the status of your returned router?

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Re: WiFi on Channel 11 router freeze
maestro2
Contributor - Level 1

First the rep asked for the tracking number that I did not have. Then she put me on hold and came back apologizing for inconvenience and said the amount will be credited. That was a relief.

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