WiFi on Channel 11 router freeze

[#1]

And now I am billed for unreturned router, that was actually returned two months ago.

Where am I supposed to find the tracking number for the package I shipped back to Verizon two months ago to prove I returned the router???

What a mess...

[#2]

Hi maestro,

Have you contacted Verizon support about the status of your returned router?

[#3]

First the rep asked for the tracking number that I did not have. Then she put me on hold and came back apologizing for inconvenience and said the amount will be credited. That was a relief.