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WiFi on Channel 11 router freeze

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maestro
Bronze Contributor I
Bronze Contributor I
Posts: 55
Registered: ‎04-29-2011

Re: WiFi on Channel 11 router freeze

‎02-22-2015 02:19 PM

Message 11 of 13
(3,774 Views)

And now I am billed for unreturned router, that was actually returned two months ago.

Where am I supposed to find the tracking number for the package I shipped back to Verizon two months ago to prove I returned the router???

What a mess...

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LawrenceC
Moderator Moderator
Moderator
Posts: 10,797
Registered: ‎03-18-2013

Re: WiFi on Channel 11 router freeze

‎02-22-2015 07:06 PM

Message 12 of 13
(3,759 Views)

Hi maestro,

 

Have you contacted Verizon support about the status of your returned router?

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maestro
Bronze Contributor I
Bronze Contributor I
Posts: 55
Registered: ‎04-29-2011

Re: WiFi on Channel 11 router freeze

‎02-23-2015 09:09 AM

Message 13 of 13
(3,741 Views)

First the rep asked for the tracking number that I did not have. Then she put me on hold and came back apologizing for inconvenience and said the amount will be credited. That was a relief.

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