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Wifi Activation fails

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ghstudio
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎03-01-2009

Wifi Activation fails

Message 1 of 6
(7,347 Views)

I'm authorized for the new wifi access....and trying to install the software on my XP sp3 laptop. 

 

I get the following error message during install:

 

The flow will not proceed due to Missing Hand-off Parameters:
ssotoken
PUID


ssotoken value=
PUID value=
step value=wifireg

 

 

How can I get the software installed to use this new service??????

5 REPLIES 5
Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Wifi Activation fails

Message 2 of 6
(7,331 Views)
Please give more info so someone can help you.  The page you are going to and the steps you took would help.
VZ_KG
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 19
Registered: ‎03-24-2009

Re: Wifi Activation fails

Message 3 of 6
(7,310 Views)
Are you trying to install this while on VPN? That may cause it to fail.
tt
Contributor
Contributor
Posts: 1
Registered: ‎08-06-2009

Re: Wifi Activation fails

Message 4 of 6
(7,141 Views)

same issue here now Aug 6th a week after New.... had the issue and Verizon acknowlegde --- product free wifi -- probably nit as robust as one would hope for.

 

Verizon please contact me for a solution 

 

 

ghstudio
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎03-01-2009

Re: Wifi Activation fails

Message 5 of 6
(7,116 Views)
Apparently Verizon has what looks like the same software download available on different pages and some of them do work while others don't.  I solved my problem by finding a different page, downloading and everything went smoothly.  I suggest you google around or search on the verizon site for FIOS wifi software and you'll probably find one that works. 
wukongeroo
Contributor
Contributor
Posts: 2
Registered: ‎08-14-2009

Re: Wifi Activation fails

Message 6 of 6
(6,914 Views)
Had the same issue today. Was originally trying to download and install via Firefox and had my Norton 360 activated.  I uninstalled the "half-installed" program via control panel, and unactivated Norton temporarily.  Reinstalled using Internet Explorer (while Norton was still inactive), and everything worked ok. Hope this helps.
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