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Wireless Connection Keeps Dropping Out

Wireless Connection Keeps Dropping Out

Device: Verizon Actiontec
Plan: 25/15 Internet
Location: West Babylon, NY
Message 1 of 6

The wireless connection on both my Macs and my Canon wireless printer continues to drop out.  The only way I can reconnect is to power on/off my Macs wireless connection, the same goes for my printer. 

My printer is the Canon MP980 with all the latest drivers installed on both Macs.  I have a Macbook 2.2GHZ with 4GB's ram, an iMac, 2.1GHZ with 3GB's ram.  This issue never happened with my previous internet provider (Optimum Online), which leads me to believe there is something wrong with my router or Verizon's service.

I have searched websites and forums to try and find a solution and it seems many other customers are experiencing this issue.  Please let me know what needs to be done to resolve the issue as its becoming quite frustrating.




Gold Contributor VII
Gold Contributor VII
Message 2 of 6

What is the brand and model of your router?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


Device: Verizon Actiontec
Plan: 25/15 Internet
Location: West Babylon, NY
Message 3 of 6

Router Details:

Actiontec MI424WR-GEN2

Version E

Frimware 20.9.0

Employee Emeritus
Employee Emeritus
Device: Blackberry Curve
Location: New Jersey FSC
Message 4 of 6

Is the Actiontec the only wireless transmitter in your network?  Is there anyway to narrow this down to a wireless issue as opposed to a potential network issue? (i.e. can you keep a device hardwired for a significant enough period of time to measure reliability)  Would you be able to setup static IP's on the LAN? 

Brian K
Verizon Telecom
Fiber Solution Center

Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Nickel Contributor
Location: Pearl River, NY
Message 5 of 6

If you have a cordless phone then this can be interfering with your wireless connection. Change the wireless to channel 11 and do some more testing.



Device: Verizon Actiontec
Plan: 25/15 Internet
Location: West Babylon, NY
Message 6 of 6

Well the situation has been fixed and I am quite surprised as to what needed to be changed.  I had modified the wireless encryption settings in the router from WEP to WPA, because WPA is more secure.  The Verizon tech said the routers are not compatibe with WPA and I should change back to WEP.  Since I changing back to WEP, everything is working flawlessly.


Two questions:  Why does the router interface provide a WPA option if the if it's not compatible?  Is there any plan to make WPA compatible?  I used WPA in the past (optimum online), Dlink Router on both current macs and never had an issue.





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