Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Wireless Connectivity

Posts: 3
Registered: ‎08-07-2008

Wireless Connectivity

Message 1 of 4
Does anyone have problems using their wireless laptop other than me?????  We have two laptops in the house, one connects "all" the time and one does not.  The only difference we can figure out is that one laptop uses Windows XP (that is the one that works) and one laptop uses Windows Vista....  I have had sevice techs out, one guy spent 3 hours trying to resolve this issue.  I just know it must be the router that we are using because the same thing happens when I take my lapotop to my daughter's house.  It worked FINE at her house until Verizon came out and changed her router too.....  For some reason, I cannot get this across to them at Verizon.  Any suggestions?
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Wireless Connectivity

Message 2 of 4
Run the Verizon Connection Wizard software.
Posts: 1
Registered: ‎08-17-2008

Re: Wireless Connectivity

Message 3 of 4

The "Connection Wizard" states that the laptop must be within 10 feet of the router in order to work reliably.  Is that an official statement from Verizon on the wireless capability of the FIOS supplied router?


The router has flaws in its wireless capabilities, as far as I can tell.  My previous router, Linksys, was rock solid.  My laptop had continuous wireless connectivity from about 30 ft awa.  This FIOS router is suspect at best.  Neither my laptop nor my desktop can maintain a reliable connection to it.  Bother are within 30 ft.  In addition, I've tried multiple wireless cards in my desktop.


Posts: 1
Registered: ‎08-20-2008

Re: Wireless Connectivity

Message 4 of 4

My problem is staying doesn't stay connected for very long I have to constantly reload the pages and hope that I can check my mail and respond to it. My desktop works great and it is alot faster than DSL.


How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title