Wireless network disappeared
zjohnson251
Newbie

I had my Fios service setup two weeks ago and the wireless internet has worked perfectly until this morning when suddenly I noticed my phone had been disconnected from wifi. I went to reconnect to it but the network didn't come up in the last of networks to connect to. I found the same problem on my laptop and iPad when I went to check if they were still connected as well. The wired connection still works perfectly. I've reset the router several times and don't have a clue what else to do... 

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Re: Wireless network disappeared
tns2
Community Leader
Community Leader

Possibly the Router has failed.  Try logging into the router and making sure that the wireless radio is still turned on.

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Re: Wireless network disappeared
mfizzy
Specialist - Level 1

Is  the wireless light on the router on? And did you do a factory rest by holding down  the reset button on the back of the router

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Re: Wireless network disappeared
_dot
Specialist - Level 1

OK YOU SAY YOU DON'T HAVE A CLUE WHAT TO DOoops caps off, there are several people out here that can walk you through the steps to check if  u are having router troubles or if  it could be something else...is the/ are the antenna(e) on tight on the router? what is the status of the "wireless" light on the router? how tech savvy are you? can you go to 192.168.1.1 in your browser and log in to your router's interface?

 if you figure this out please  come back and tell us what worked for you. thanks and good luck

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