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Worst Customer Service Ever!!!

Posts: 1
Registered: ‎12-21-2019

Worst Customer Service Ever!!!

Message 1 of 2

I was trying to get NFL to stream on my roku tv. I have the channel in my lineup already. My son was sick and wanted to watch the game in bed. When I tried connecting to the NFL channel, the web link took me to the "Shop Now" link.


I connected with the Chat pop up, was asked to wait, and was finally connected to a rep who after 15 minutes of me waiting for her response told me that she cant help and I need to call technical line.


I have now been on the phone for over 1 hour and 20 minutes and still no response. The game is almost over and I can't seem to get in touch with a rep anyway. This type of customer service baffles me.                 

Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,749
Registered: ‎12-02-2012

Re: Worst Customer Service Ever!!!

Message 2 of 2

Verizon doesn't support Roku.  I suggest you contact Roku customer support.


Good Luck.


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