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Worst Customer Service Ever!!!

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mmmom
Contributor
Contributor
Posts: 1
Registered: ‎12-21-2019

Worst Customer Service Ever!!!

Message 1 of 2
(620 Views)

I was trying to get NFL to stream on my roku tv. I have the channel in my lineup already. My son was sick and wanted to watch the game in bed. When I tried connecting to the NFL channel, the web link took me to the "Shop Now" link.

 

I connected with the Chat pop up, was asked to wait, and was finally connected to a rep who after 15 minutes of me waiting for her response told me that she cant help and I need to call technical line.

 

I have now been on the phone for over 1 hour and 20 minutes and still no response. The game is almost over and I can't seem to get in touch with a rep anyway. This type of customer service baffles me.                 

1 REPLY 1
gs0b
MVP MVP
MVP
Posts: 1,998
Registered: ‎12-02-2012

Re: Worst Customer Service Ever!!!

Message 2 of 2
(581 Views)

Verizon doesn't support Roku.  I suggest you contact Roku customer support.

 

Good Luck.

 

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