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Worst Customer Service

Posts: 1
Registered: ‎10-29-2018

Worst Customer Service

Message 1 of 2

I have been trying to get Fios set-up for my residence for almost a month now.  I have called 9 different agents, all of which tell me the same thing.  "The engineering group will be out in the next day or two to complete the set-up."  I am now going on week 4 of not having anything completed and Verizon cancelled my original order because it was taking them too long.  I want this post to be a warning for all potential customers of Verizon Fios, their customer service is worse than Comcast.  They may be a pain but at least they will fix the issue in a timely manner, unlike Verizon.

Moderator Moderator
Posts: 10,644
Registered: ‎03-18-2013

Re: Worst Customer Service

Message 2 of 2

Hi VerizonCust1234,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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