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Worst service ever!

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JIB
Contributor
Contributor
Posts: 1
Registered: ‎07-08-2019

Worst service ever!

Message 1 of 2
(590 Views)

No FIOS service for 2 days. Almost an hour listening to "All our agents are busy..." When I finally got a human, she requested so much "security" info that I felt like a criminal. After all that, she told me that there we no service people available for two days.

Does this sound like a company that "Cares about its customers?" No one to answer the phone, and no one to fix the problem!

1 REPLY 1
LawrenceC
Moderator Moderator
Moderator
Posts: 10,916
Registered: ‎03-18-2013

Re: Worst service ever!

Message 2 of 2
(579 Views)

Hi JIB,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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