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Yet another Netflix Promo code issue

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JHFIOS2
Contributor
Contributor
Posts: 5
Registered: ‎12-18-2015

Yet another Netflix Promo code issue

Message 1 of 2
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I signed up for 50/50 internet only service with a 2yr contract that included 1 year of Netflix.

 

Service installed 12/29/14 and technician said a code would be sent to me after the installation. I have not recieved anything yet.

 

I called in April, May and July, 'its in the mail' all three replied.  Ok whatever, something is better than nothing, now its 12 months later, chat rep said promotion ran out and that it is my fault for not getting it and Verizon can't do anything to help!

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ElizabethS
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Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Yet another Netflix Promo code issue

Message 2 of 2
(881 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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