Hello. In early October, we had landscaping work down. We called the State of PA, who ordered all the utilities to come out and mark their lines, this cost $100. Verizon never came out, and our line was cut in error by the landscaper (who assumed everything had been drawn).
Our house is for sale, and we have a bus stop out front. Verizon came out, put a temporary wire there. They said they would schedule someone to come out and bury it. I explained my sense of urgency. My husband could not mow the lawn for showings, it looked horrible, and we had kids playing near it. When I called a week later (as no one arrived to fix this issue), I was told there were no notes on my account, and no ticket was ever opened. That rep opened a ticket, and the line was buried one week later. The rep told me, for the $100 charge to the State and Verizon's failed follow through, and for the inconvenience of a live wire on our yard, to call after it was buried and I would be credited each day.
I called on Friday, 11/1/13. Again, told no notes on my account of the incident, and had no idea what I was requesting. Although I was assured, I just had to call after the line was buried to receive my credit and let them know the job was complete. I asked to speak to a supervisor, I was placed on hold for over two hours! Then, I was disconnected.
I tried to use the online chat, that rep said that she could not assist me. No one knows about the issue or my promised credit.
I work for a large company, we can pull phone calls at any request. However, no one at Verizon can pull a phone call to see what was promised?
This issue all began with the failure of Verizon coming out to draw my lines. We paid $100 for a service that was not fulfilled. I have had nothing but issues with Verizon since I joined, yet no one at Verizon would know that, because no ones documents my account.
Please, can a supervisor please contact me.
Hi Hburg17110,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Glad we were able to get you in touch with the right person to get your issue taken care of. Please feel free to make a new post anytime you need our help. We have closed your private support case.
- Jose_VZ
Start a new topic or ask questions in the open forum.
