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YouTube Issues

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Contributor Grahamers
Contributor
Posts: 4
Registered: ‎03-21-2009
Message 1 of 31
(3,216 Views)

Foir the last 48 hours, 99% of the videos I click on on YouTube do not load on my residential FIOS connection in Maryland.  At the same time, I am connected to my work PC which is on the Comcast network and physically located about 15 minutes away from my house and I can load all of the same videos at expected normal speeds at the exact same time they will not load on my home FIOS connection.

 

Anyone else having the same issue?

 

Anyone have a solution or answer from Verizon?.

30 REPLIES 30
Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009
Message 2 of 31
(3,205 Views)

Please bring up a command prompt and execute this command      tracert youtube.com

Then copy and paste the results in your next post.

One thing that may help is to change your DNS servers on the router to 8.8.8.8. and 8.8.4.4 (Google DNS servers)

If you need details let us know

 

PS are you using the verizon supplied router only ?

If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399
Contributor Grahamers
Contributor
Posts: 4
Registered: ‎03-21-2009
Message 3 of 31
(3,194 Views)

Here is the Trace Route:

 

Tracing route to youtube.com [74.125.228.0]
over a maximum of 30 hops:

1 1 ms 3 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 8 ms 7 ms L100.BLTMMD-VFTTP-48.verizon-gni.net [96.244.50.1]
3 10 ms 11 ms 11 ms G0-7-1-0.BLTMMD-LCR-22.verizon-gni.net [130.81.219.58]
4 11 ms 13 ms 12 ms so-6-1-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.199.4]
5 20 ms 31 ms 68 ms 0.xe-3-0-1.XL4.IAD8.ALTER.NET [152.63.3.69]
6 20 ms 21 ms 19 ms TenGigE0-7-1-0.GW7.IAD8.ALTER.NET [152.63.32.202]
7 * 14 ms 14 ms google-gw.customer.alter.net [152.179.50.62]
8 21 ms 19 ms 19 ms 216.239.46.248
9 20 ms 21 ms 19 ms 72.14.238.173
10 15 ms 14 ms 13 ms iad23s05-in-f0.1e100.net [74.125.228.0]

Trace complete.

 

 

I am using only a Verizon-supplied router.  (About 5 years old.)

 

Problems started 2 days ago. 

 

People talking about it on various Google threads.  Here is one:

 

https://productforums.google.com/forum/#!msg/youtube/WO00G9WXKSI/HBWWr6vNnUMJ

 

 

Please cnfirm that you are suggesting using Googles DNS servers instead of Verizon?

Contributor Grahamers
Contributor
Posts: 4
Registered: ‎03-21-2009
Message 4 of 31
(3,184 Views)

I ran trcrt a few more times and I kept seeing dropped packets on step 7 (google-gw.customer.alter.net [152.179.50.62])

 

I pinged the IP listed for hop 7 in the trace and it never listed a drop packet ad responded quicjly (15-19 ms). 

 

I ran a few pings against google-gw.customer.alter.net and got the following:

 

Pinging google-gw.customer.alter.net [199.101.28.20] with 32 bytes of data&colon;

Reply from 199.101.28.20: bytes=32 time=16ms TTL=251
Reply from 199.101.28.20: bytes=32 time=14ms TTL=251
Reply from 199.101.28.20: bytes=32 time=14ms TTL=251
Reply from 199.101.28.20: bytes=32 time=12ms TTL=251

Ping statistics for 199.101.28.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 16ms, Average = 14ms

 

Pinging google-gw.customer.alter.net [199.101.28.20] with 32 bytes of data&colon;

Reply from 199.101.28.20: bytes=32 time=15ms TTL=251
Reply from 199.101.28.20: bytes=32 time=16ms TTL=251
Reply from 199.101.28.20: bytes=32 time=15ms TTL=251
Reply from 199.101.28.20: bytes=32 time=15ms TTL=251

Ping statistics for 199.101.28.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 16ms, Average = 15ms

 

Pinging google-gw.customer.alter.net [199.101.28.20] with 32 bytes of data&colon;

Reply from 199.101.28.20: bytes=32 time=13ms TTL=251
Reply from 199.101.28.20: bytes=32 time=14ms TTL=251
Reply from 199.101.28.20: bytes=32 time=14ms TTL=251
Reply from 199.101.28.20: bytes=32 time=14ms TTL=251

Ping statistics for 199.101.28.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 14ms, Average = 13ms

 

 

Note that it is pinging a different IP for that domain than the IP that is listed in the trace.  

 

Meaningful?

Copper Contributor unix-kid
Copper Contributor
Posts: 22
Registered: ‎08-20-2013
Message 5 of 31
(3,168 Views)

Haven't been having issues in a while, was averaging at least 30mbps to Youtube. Today, well, it's a different story. Having issues with 144P youtube videos. Why? Well, look here, Verizon:

 

http://internethealthreport.com/Main.aspx?OriginValue=Cogent&OriginLevel=1 

 

Verizon - Cogent at NYC is really bad. 25% packet loss. This is ridiculous. 

 

Get more peering capactiy with Cogent. That's the solution. 

Highlighted
Copper Contributor EFFeX
Copper Contributor
Posts: 22
Registered: ‎10-07-2012
Message 6 of 31
(3,142 Views)

I have been unable to use YouTube for 48 hours now as well through my two laptops and tablet connected through my wifi.     All other streaming sites are working and my friends with other isp's are having no problems. What gives? This is not isolated as a brief Twitter search shows other customers are experiencing this too. Verizon please don't ignore this issue.

Copper Contributor SrValasco
Copper Contributor
Posts: 6
Registered: ‎08-05-2010
Message 7 of 31
(3,133 Views)

FIOS customer in Maryland here too.  Youtube has been totally un-usable today - on hardwired PC, wireless netbook, tablet, iphone, etc.  I've reset the router, etc.  I'm on 50/25 highspeed plan but can't play a 360p video.   Everything else works great.  

 

COME ON!!!

 

 

Bronze Contributor I
Bronze Contributor I
Posts: 58
Registered: ‎08-12-2009
Message 8 of 31
(3,055 Views)

Another issue here.  It effects not only YouTube across all devices (Android phone and tablet, as well as laptop), but also the ability to download apps from the Google Play store.  Apps were taking hours to download and/or update.  

 

I did a quick test with my phone.  I disconnected from my FiOS wireless router, and connected to my cell carrier (ATT), and, viola, apps downloaded in seconds and YouTube played without issue.

 

Edit:

 

I should add that all other streaming works fine.  Netflix streamed over my Chromecast just fine, and speedtest.net gives me as close to the 50/25 speeds that I can reasonably expect without a hardwired connection.

Contributor Seiru
Contributor
Posts: 1
Registered: ‎09-07-2013
Message 9 of 31
(3,023 Views)

Same issue in Buffalo, NY. Neighbor with FiOS down the street has the same issue.

 

Youtube has ALWAYS been hit or miss on FiOS, now about 90% of the videos won't even load.

 

Videos load fine using a VPN, so this is definitely an issue between Google and FiOS.

 

EDIT: I can also verify the above poster's issues with the Google Play Store as well.

Copper Contributor EFFeX
Copper Contributor
Posts: 22
Registered: ‎10-07-2012
Message 10 of 31
(2,922 Views)

I didn't even realize it, but it seems to be affecting my Google Play too.

 

It's now day 3 of being unable to stream YouTube also. This is kind of crazy. I'd blame YouTube / Google, but if it's working fine with other providers, I can only assume it's a FiOS issue.

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