I have also noticed that changing my public IP address causes this problem to come and go. If my gateway is 126.96.36.199 I have no problems with youtube... Today, i just switched my public IP and it grabbed a gateway of 188.8.131.52 and about 70% of the videos I click will not load at any resolution. However, some videos will load perfectly with about 60mbps (in the stats for nerds screen within the youtube player). Why are different IP addresses (with no physical location change) causing getting different connectoins to youtube? Get your stuff together, Verizon. There is a huge thread on YouTube's community help forum filled with Verizon FiOS customers complaining that they can't use YouTube.. Stop passing blame and FIX IT. You advertise on TV that FiOS is the end of "internet bottle necks"... WRONG!
I just now changed my external IP again and I now am using gateway 184.108.40.206 and the same videos that would not load up at all 20 minutes ago on my last IP (gateway was 220.127.116.11) are now loading with no problems.... You guys need to figure out why this is happening and roll out the same routes/network config to ALL Verizon customer's/IPs/Gateways... This is causing some users to have a bad experience and other users not to. Can someone who works for Verizon please create an NT ticket and place the URL to this thread in the notes? I just want to know that Verizon is aware of this, so if you could please private message me with the ticket number. If you need an account in order to open a ticket, I will be happy to provide you (a verizon employee) with my account information.
Here is a link to a video that would not load on the 71.x.x gateway, but loads just fine on the 173.x.x gateway. http://www.youtube.com/watch?v=_L2vJEb6lVE
While a Verizon employee may occasionally post here, this community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly.
11-05-2013 05:31 PM - edited 11-05-2013 05:42 PM
Also, calling into FiOS tech support and trying to talk to them about a networking/routing issue like this is frustrating at best. They'll have me reset and default everything in my house and then try to send out a tech instead of doing what I ask. It's like they've been trained that there is "never something wrong with our network".. My experience with phone support over the past couple years has been pretty awful.