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Your HP printer is unable to connect to your wireless router. MAC address filtering may be enabled o

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probbins914
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Registered: ‎10-09-2020

Your HP printer is unable to connect to your wireless router. MAC address filtering may be enabled o

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So I checked and made sure MAC filtering was turned off...still no success connecting.  Same error. Shutdown router cold, pulled plug. Rebooted, still cannot connect. When I turned off WEP I was able to connect printer but I don't want to leave my network wide open without a password. Something change within Verizon or some update was recently applied that causing this problem. I spent 4 hours troubleshooting with suggestions from other internet users. HELP Verizon!

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jonjones
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Registered: ‎10-18-2016

Re: Your HP printer is unable to connect to your wireless router. MAC address filtering may be enabl

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Turn off WEP it is not secure. Also you should not have conflicting security protocols on your router.

 

without all these replies making it more difficult you need only do the following to get your HP printer to function.

 

1) go to the HP printers drivers and set up page. 
2) run the setup program for the printer and select the wireless LAN option. It should find the printer. If it does not then it will instruct you to setup with a printer cable.

3) the printer will find the correct settings and it should be verified as connected prior to you taking the cable off.

 

Now you need only test the wireless connection with your phone via looking to see if the HP is listed. The same holds true with your wireless laptop or desktop after selecting the printer from the printers list.

Oh I forgot to mention during wireless setup you will need the SSID password to connect. Enter it exactly or it won’t connect.

 

View solution in original post

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Smith6612
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Re: Your HP printer is unable to connect to your wireless router. MAC address filtering may be enabl

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Which router are you using? G1100? G3100? An old ActionTec?

Cang_Household
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Registered: ‎09-06-2020

Re: Your HP printer is unable to connect to your wireless router. MAC address filtering may be enabl

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Does your printer's device name contain space bars? I will check against with criterium first.

 

What are your router's wireless security settings? I mean all of them, do not include passwords or identifiable information though.

probbins914
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Registered: ‎10-09-2020

Re: Your HP printer is unable to connect to your wireless router. MAC address filtering may be enabl

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Actiontec - WCB6200Q - Installed July 2019

probbins914
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Registered: ‎10-09-2020

Re: Your HP printer is unable to connect to your wireless router. MAC address filtering may be enabl

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Risk level - WPA2 enabled

 

MAC authentication - disabled

 

Wi-Fi Protected Setup (WEP) - ON

 

IPv4 Settings - Minimum Security - Low

 

I also tried adding the MAC address of the printer to the MAC Enable Access List.

I tried turning off 5GHz and just use 2.4GHz

jonjones
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Registered: ‎10-18-2016

Re: Your HP printer is unable to connect to your wireless router. MAC address filtering may be enabl

Message 6 of 7
(1,987 Views)

Turn off WEP it is not secure. Also you should not have conflicting security protocols on your router.

 

without all these replies making it more difficult you need only do the following to get your HP printer to function.

 

1) go to the HP printers drivers and set up page. 
2) run the setup program for the printer and select the wireless LAN option. It should find the printer. If it does not then it will instruct you to setup with a printer cable.

3) the printer will find the correct settings and it should be verified as connected prior to you taking the cable off.

 

Now you need only test the wireless connection with your phone via looking to see if the HP is listed. The same holds true with your wireless laptop or desktop after selecting the printer from the printers list.

Oh I forgot to mention during wireless setup you will need the SSID password to connect. Enter it exactly or it won’t connect.

 

View solution in original post

Cang_Household
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Gold Contributor VI
Posts: 1,154
Registered: ‎09-06-2020

Re: Your HP printer is unable to connect to your wireless router. MAC address filtering may be enabl

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@probbins914 wrote:

Actiontec - WCB6200Q - Installed July 2019


This is a layer 2 extender, not a router. What’s your router? G1100 or G3100? A router will probably be next to your ONT. Do you have conflicting settings between your extender and router?

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